Introduction

This Shipping and Delivery Policy outlines the terms and conditions for the delivery of travel documents and other items purchased from Phoenix Holidays. By making a purchase, you agree to the terms of this policy.

Electronic Delivery

• E-Documents:

  Travel documents, including tickets, itineraries, and vouchers, will be delivered electronically to your registered email address.

• Timeframe:

  Please allow up to 24 hours for electronic delivery after booking confirmation.

• Email Issues:

  : Ensure your email address is correct and check your spam/junk folder if you do not receive documents within the specified timeframe.

Physical Delivery

If Applicable: For services or items requiring physical delivery, such as travel kits or special promotional materials, the following terms apply:

• Shipping Methods:

  We use reputable courier services to ensure timely and secure delivery.

• Shipping Costs:

  Shipping costs will be calculated at checkout and added to your total order amount.

• Shipping Timeframe:

  Physical items will be processed and shipped within 3-5 business days. Delivery times may vary based on your location.

• Tracking Information:

  You will receive a tracking number once your order has been shipped, allowing you to monitor its status.

International Shipping

• Availability:

  We offer international shipping for certain items. Please check the product details to confirm if international shipping is available.

• Customs and Duties

  International shipments may be subject to customs duties and taxes, which are the responsibility of the recipient.

Delays and Issues

• Delays:

  While we strive to meet our delivery estimates, delays can occur due to unforeseen circumstances. We are not liable for any delays caused by the courier or customs processes.

• Lost or Damaged Items:

  If your order is lost or damaged during transit, please contact us immediately at [contact email]. We will work with the courier to resolve the issue and arrange for a replacement or refund as necessary.

Address Accuracy

• Accuracy:

  Ensure that the shipping address provided is accurate and complete. We are not responsible for items delivered to an incorrect address provided by the customer.

• Changes:

  If you need to change your shipping address after placing an order, contact us as soon as possible. Changes may not be possible if the order has already been processed or shipped.